If you have any concerns about a Fruitie Cutie product, a missing or damaged order, or your experience, we welcome you to contact us. You can send us an email any time or reach out through the “Contact Us” page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!
WHEN TO EXPECT YOUR ORDER
Please allow 1-2 business days for processing of your online order. Once your online order has been reviewed and processed, please allow 2-5 business days for your item to arrive. During peak seasons, like Holidays, orders may take longer to arrive.
OUR RETURN POLICY
We are happy to accept merchandise purchased from our web site at ilovefruitiecutie.com within 30 days of purchase.
If possible, please return products in their original packaging, along with your order information – found on your original online invoice.
If your Fruitie Cutie product is defective or was damaged during shipment, please contact us with a picture of the damage. We will be happy to send a replacement. We must be notified within 7 days if an item is defective and it must be unworn. Unwanted purchases are not returnable.
If your Fruitie Cutie products were purchased from a third-party retailer, we respectfully request that they be returned to the point of sale.
We will not be responsible for orders lost by shipping carriers. We will do our best to assist and locate packages but once an item has been shipped and we verify we shipped it to the address provided, we can not be held liable. Any order that is returned to us and needs to be reshipped due to improper address on your part or failure to claim will result in a charge of the shipping costs to get the package back to you. Refunds will not be issued due to shipments being returned due to address errors.
HOW TO RETURN AN ORDER.
If you wish to return a Fruitie Cutie product purchased from our web site at ilovefruitiecutie.com , please contact us. We will process your request and provide you with a return form that we will ask you complete and include with your return.
Please use the original packaging, if possible.
Kindly include the return form and item(s) to be returned in a sealed package. We recommend using protective packing materials to minimize any damage to the product(s). Please remove any other labels from the package.
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records.
Please note: Fruitie Cutie, is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Please mail your package to the following address:
Fruitie Cutie : 919 Rancho Roble Way, Sacramento, CA 95834